For decades, etiquette around a gratuity was more or less agreed upon: A 15% to 20% tip, depending on the level of service, for the people who cut your hair, made your drinks and drove your taxi, as well as anyone earning the sub-minimum wage for tipped-rate jobs, such as restaurant servers.
But today, consumers sometimes get prompted to tip the workers who package their online orders or when snagging a $6 bottle of water at the airport. And as tip jars have been replaced by the swivel of sleek tablets with default percentages, many consumers feel increasingly confused and exasperated. |
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